Troubleshooting Process for Your Titan System
A step-by-step guide to diagnosing and resolving malfunctions in your Titan system.
Possible Causes
Malfunctions could be caused by an electrical wiring or corrosion problem, low battery voltage, a damaged probe, frost or product buildup on the probe, or equipment failure. The steps below help guide you to resolve issues you experience — they may be performed in the field or at a service center.
Diagnosing the Issue
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1
Gather Information
Below are questions and things to go through to help determine the issue or cause of your system.
A. Observe All Trouble Indications- Are there any error codes shown on the display?
- What lights are showing or blinking on the display?
- Does your display show an incorrect volume?
- Is there any physical damage to your equipment or wiring?
- Are there loose or missing hardware?
- Is there water ingress?
- Is there a burning smell?
- What are the characteristics of the product inside your tank?
- What are the weather conditions?
- Has there been any recent repair or maintenance work done on your vehicle?
- Is this a first-time malfunction, or has it happened before?
- Is the equipment brand new, or has it been in service for a long time?
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2
Can You Determine the Issue Yourself?
- Yes — continue with the steps below.
- No — call Titan Support and describe the problem and observations gathered.
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3
Test the Potential Issue
From your knowledge and experience, create a short list of failures that fit the observations. Methodically test the system using the short list of failures you created.
- Test from the most likely failure to the least likely.
- Or, complete the tests that take the least amount of time first.
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4
Implement the Solution
Once the cause of the malfunction has been determined, repair or correct the issue.
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5
Analyze the Results
Confirm that the fix has resolved the malfunction and document any fixes made.