Backed for the long haul.
Strong products deserve strong support. Titan Logix stands behind qualifying hardware with industry-leading warranty coverage and a Customer Success team ready to troubleshoot issues, help restore operation, and coordinate repair when needed.
Coverage at a Glance
Know What’s Covered—and for How Long
3 years
Titan Logix Hardware
Three years on Titan Logix transmitters, FINCH displays, and Rack Control Module (RCM)—the strongest coverage in the business.
1 year
Repaired Hardware
One year on any repaired hardware, because a fix should last. Coverage begins on the date of repair and applies to the parts repaired.
Coverage begins on the date the product is shipped by Titan Logix.
Coverage begins on the date of repair.
Other Coverage Considerations
Wire kits and wetted parts, including probes, are not covered. Third-party resale products carry only the warranty provided by their original manufacturer.
Warranty Support
How Warranty Support Works
Our Customer Success team will guide you from the first troubleshooting conversation through assessment and repair when service is required.
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1
Contact Customer Success
Reach out to Titan Logix and provide the product serial number. Let us know what is happening with the product.
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2
Troubleshoot with Our Team
Customer Success will work with you to diagnose the issue and help get the product operational.
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3
Receive an RMA if Required
If troubleshooting is unsuccessful or further assessment or repair is required, Customer Success will issue a Return Merchandise Authorization (RMA) number. An RMA number is required before sending any product directly to Titan Logix. Products received without an RMA number will not be accepted.
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4
Assessment and Repair
Once the product arrives, Titan Logix will assess it, confirm warranty coverage, and complete the appropriate repair or resolution.
Coverage Exclusions
What the Warranty Does Not Cover
Full Terms
Read the complete warranty policy
The Seller (Titan Logix) warrants that the Goods manufactured by Seller will be free from defects in materials or workmanship under normal use and care.
The foregoing warranties will apply until the expiration of the applicable warranty period as follows:
- Thirty-six (36) months for all serialized products manufactured by Titan Logix.
- There is NO warranty on wire kits or wetted parts (i.e., probes).
- Consumables and peripheral products such as batteries are warranted for 90 days.
- 3rd party products: Products purchased by Seller from a third party for resale to Buyer (Resale Products) shall carry only the warranty extended by the original manufacturer. Seller has no liability for Resale Products beyond making a reasonable commercial effort to arrange for procurement and shipping of the Resale Products.
The warranty periods shall be calculated from the date of shipment by Seller.
If Buyer discovers any warranty defects and notifies Seller thereof in writing during the applicable warranty period, Seller shall, at its option, correct any errors that are found by Seller in the firmware or Services or repair or replace FOB point of manufacture that portion of the goods or firmware found by Seller to be defective, or refund the purchase price of the defective portion of the Goods/Services.
All replacements or repairs necessitated by inadequate maintenance, normal wear and usage, unsuitable power sources, environmental conditions, accident, misuse, improper installation, modification, repair, use of unauthorized replacement parts, storage or handling, or any other cause not the fault of Seller are not covered by this limited warranty and shall be at Buyer’s expense. Seller shall not be obligated to pay any costs or charges incurred by Buyer or any other. All costs of dismantling, reinstallation and freight and the time and expenses of Seller’s personnel and representatives for site travel and diagnosis under this warranty clause shall be borne by Buyer.
Warranty applies to the complete unit with the original components. Components inside Titan Logix devices are serialized. If components within the device are found to be different than the original components at the time of sale, warranty shall become void. This warranty shall not apply to any Titan Logix equipment that has been altered or tampered with in any way or which has been repaired by any party other than a Titan Logix factory representative.
Repair Warranty
Warranty on repair products is twelve (12) months from date of repair. Warranty is limited only to the parts repaired.