My FINCH Display Shows a Level on an Empty Tank

The following steps walk you through the troubleshooting steps to take when your FINCH Display is showing a reading but the tank is empty.

Step	Details	Additional Info
Step 1	Ensure your tank is actually empty.	Please skip this step if you are not able to or not allowed to look inside your tank.
Step 2	Check your probe for physical damage, defects, or product build up. Check if the probe is bent or twisted. If probe is damaged, it will need to be repaired or replaced. Inspect the probe for heavy product buildup bridging the rods. If there is heavy buildup, the probe will need to be cleaned with a solvent compatible with the product.	Please skip this step if you are not able to or not allowed to look inside your tank.
Step 3	Perform an offset calibration. Is this a new installation, or has it been running for a while? Is the probe not dead center? Is the tank double conical (where there is a dip at the bottom)? If it isn't, we would need to adjust the strap chart.
Step 4	Verify how the strapping table has been programmed on your TD Transmitter. Make sure to confirm the probe length is the same height as the strap chart.	Tip: Refer to Titan Logix's Programming Guide for more information.
Step 5	Your TD transmitter may be defective. Replace your transmitter with a serviceable unit that has been programmed with the same information as the one it is replacing.

My FINCH Display shows a level on an empty tank