Service Bulletin: Can't Log into Titan Portal

Can't Log into Titan Portal

Summary of Issue

If you previously signed in to Titan Portal before our latest release (version 1.2.4), you may encounter issues logging in. You can confirm which version you're using by checking the version number located at the bottom left corner of the Titan Portal page.

Titan Portal version number location

Solution

If you experience issues signing in to Titan Portal, start by clicking the "Refresh" button in your browser.

Browser refresh button

Once the page reloads, try signing in again—this should resolve the issue and allow you to access Titan Portal successfully.

Next Steps

Titan Logix will address this by automatically refreshing the Login page in the next Titan Portal release. Until then, manually refreshing the page as described above will resolve the issue.