---
title: "Service Bulletin: Can't Log into Titan Portal"
description: ClearView probes require to be cut to fit the inside of your tank by first cutting the outer tube, and then cutting t
---
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# Service Bulletin: Can't Log into Titan Portal
### **Summary of Issue:**
If you previously signed in to Titan Portal before our latest release (version 1.2.4), you may encounter issues logging in. You can confirm which version you’re using by checking the version number located at the bottom left corner of the Titan Portal page.
### **Solution:**
If you experience issues signing in to Titan Portal, start by clicking the “Refresh” button in your browser.
Once the page reloads, try signing in again—this should resolve the issue and allow you to access Titan Portal successfully.
### **Next Steps:**
Titan Logix will address this by automatically refreshing the Login page in the next Titan Portal release. Until then, manually refreshing the page as described above will resolve the issue.
---
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- [Step 1: Installing Hardware (FINCH II-W/6W Systems)](https://help.titanlogix.com/finch-ii-w-finch-ii-6w-end-of-life?hsLang=en#step-1-installing-hardware-finch-ii-w-6w-systems)
- [FINCH II-W/6W Wiring Diagrams](https://help.titanlogix.com/finch-ii-w-finch-ii-6w-end-of-life?hsLang=en#finch-ii-w-6w-wiring-diagrams)
- [Step 2: Configuring FINCH II-W/6W Systems](https://help.titanlogix.com/finch-ii-w-finch-ii-6w-end-of-life?hsLang=en#step-2-configuring-finch-ii-w-6w-systems)
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- [FINCH II Configuration](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#finch-ii-configuration)
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- [FINCH 5332E (Green Board)](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#finch-5332e-green-board)
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- [Rack Control Module (RCM) and Titan Supplied API Sockets](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#rack-control-module-rcm-and-titan-supplied-api-sockets)
- [Titan Supplied API Socket Wiring to RCM](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#titan-supplied-api-socket-wiring-to-rcm)
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- [Upgrading TD80 \> TD100](https://help.titanlogix.com/transmitters?hsLang=en#upgrading-td80-td100)
- [TD80 (Discontinued)](https://help.titanlogix.com/transmitters?hsLang=en#td80-discontinued)
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- [Maintenance and Troubleshooting](https://help.titanlogix.com/titan-install-titan-portal?hsLang=en#maintenance-and-troubleshooting)
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- [Overview](https://help.titanlogix.com/sensorlink?hsLang=en#overview)
- [Programming Your Transmitter](https://help.titanlogix.com/sensorlink?hsLang=en#programming-your-transmitter)
- [Configuring your FINCH Display](https://help.titanlogix.com/sensorlink?hsLang=en#configuring-your-finch-display)
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- [Upgrading Titan Products](https://help.titanlogix.com/upgrading-titan-products?hsLang=en#main-content)
- [Upgrade FINCH5332E -\> FINCH II - W or 6W](https://help.titanlogix.com/upgrading-titan-products?hsLang=en#upgrade-finch5332e-finch-ii-w-or-6w)
- [Adding Overfill Prevention to Your Tank](https://help.titanlogix.com/upgrading-titan-products?hsLang=en#adding-overfill-prevention-to-your-tank)
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