--- title: Sending Log Files description:   Titan Logix is excited to announce the upcoming launch of our innovative mobile app, Titan Install, available to download on March 6, 2025 from both Android and iOS devices. We specifically designe --- [Skip to content](https://help.titanlogix.com/log-files#main-content) English Show submenu for translations [Training Request Form](https://help.titanlogix.com/kb-tickets/new?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Training Request Form](https://help.titanlogix.com/kb-tickets/new) - www.titanlogix.com www.titanlogix.com How can we help you? - There are no suggestions because the search field is empty. 1. [Titan Help Center](https://help.titanlogix.com/?hsLang=en) 2. [Titan Install & Titan Portal](https://help.titanlogix.com/titan-install-titan-portal?hsLang=en) 3. [Maintenance and Troubleshooting](https://help.titanlogix.com/titan-install-titan-portal?hsLang=en#maintenance-and-troubleshooting) # Sending Log Files You can securely share recent app diagnostic logs with Titan Logix Support to help us investigate this issue. Log files include technical details and error messages, but no personal information. This feature shares app activity from the past 12 hours to help diagnose issues in the field. When experiencing an issue within Titan Install, please ensure you send us your log files. You can send us your information a few different ways:  **Option 1: ** Press and hold the "Titan Install" logo  ![](https://help.titanlogix.com/hs-fs/hubfs/Titan%20Install%20Images%20(6)-png.png?width=326&height=580&name=Titan%20Install%20Images%20(6)-png.png) **Option 2: ** Tap the hamburger menu in the upper-right corner of the app, then press and hold the Titan Install logo at the bottom of the panel. --- **Need more help?** Contact one of our Titan Logix's Service Team members for more technical assistance.  **Phone: **1-877-462-4085 (ext. 2) **Email:** [service@titanlogix.com](mailto:service@titanlogix.com) **Request Training:** [Click Here](https://help.titanlogix.com/kb-tickets/new?hsLang=en)   - [Troubleshooting](https://help.titanlogix.com/troubleshooting?hsLang=en#main-content) - [Error Codes](https://help.titanlogix.com/troubleshooting?hsLang=en#error-codes) - [Overview](https://help.titanlogix.com/troubleshooting?hsLang=en#overview) - [Most Common Issues](https://help.titanlogix.com/troubleshooting?hsLang=en#most-common-issues) - [Alarms](https://help.titanlogix.com/troubleshooting?hsLang=en#alarms) - [GAUGE Issues](https://help.titanlogix.com/troubleshooting?hsLang=en#gauge-issues) - [Relays](https://help.titanlogix.com/troubleshooting?hsLang=en#relays) - [FINCH III Systems (Current)](https://help.titanlogix.com/finch-iii-systems-current?hsLang=en#main-content) - [FINCH III System Overview](https://help.titanlogix.com/finch-iii-systems-current?hsLang=en#finch-iii-system-overview) - [Step 1: Installing Hardware (FINCH III Systems)](https://help.titanlogix.com/finch-iii-systems-current?hsLang=en#step-1-installing-hardware-finch-iii-systems) - [Step 2: Configuring FINCH III Systems](https://help.titanlogix.com/finch-iii-systems-current?hsLang=en#step-2-configuring-finch-iii-systems) - [Step 3: Testing FINCH III Systems](https://help.titanlogix.com/finch-iii-systems-current?hsLang=en#step-3-testing-finch-iii-systems) - [Step 4: Operating FINCH III Systems](https://help.titanlogix.com/finch-iii-systems-current?hsLang=en#step-4-operating-finch-iii-systems) - [Feature Add-On: FINCH III LCR.iQ Integration](https://help.titanlogix.com/finch-iii-systems-current?hsLang=en#feature-add-on-finch-iii-lcr-iq-integration) - [Feature Add-On: FINCH III Terminal Overfill](https://help.titanlogix.com/finch-iii-systems-current?hsLang=en#feature-add-on-finch-iii-terminal-overfill) - [Rack Control](https://help.titanlogix.com/finch-iii-systems-current?hsLang=en#rack-control) - [Feature Add-On: Onboard Pump Control](https://help.titanlogix.com/finch-iii-systems-current?hsLang=en#feature-add-on-onboard-pump-control) - [FINCH II-W/FINCH II-6W (End of Life)](https://help.titanlogix.com/finch-ii-w-finch-ii-6w-end-of-life?hsLang=en#main-content) - [Step 1: Installing Hardware (FINCH II-W/6W Systems)](https://help.titanlogix.com/finch-ii-w-finch-ii-6w-end-of-life?hsLang=en#step-1-installing-hardware-finch-ii-w-6w-systems) - [FINCH II-W/6W Wiring Diagrams](https://help.titanlogix.com/finch-ii-w-finch-ii-6w-end-of-life?hsLang=en#finch-ii-w-6w-wiring-diagrams) - [Step 2: Configuring FINCH II-W/6W Systems](https://help.titanlogix.com/finch-ii-w-finch-ii-6w-end-of-life?hsLang=en#step-2-configuring-finch-ii-w-6w-systems) - [3rd party integrations](https://help.titanlogix.com/finch-ii-w-finch-ii-6w-end-of-life?hsLang=en#3rd-party-integrations) - [FINCH II, FINCH 5332E and FINCH IN-CAB Systems (Discontinued)](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#main-content) - [FINCH II Display (1 to 2 Compartments)](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#finch-ii-display-1-to-2-compartments) - [FINCH II Configuration](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#finch-ii-configuration) - [FINCH 5332E](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#finch-5332e) - [FINCH 5332E (Red Board)](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#finch-5332e-red-board) - [FINCH 5332E (Green Board)](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#finch-5332e-green-board) - [FINCH IN-CAB](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#finch-in-cab) - [Rack Control Module (RCM) and Titan Supplied API Sockets](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#rack-control-module-rcm-and-titan-supplied-api-sockets) - [Titan Supplied API Socket Wiring to RCM](https://help.titanlogix.com/finch-ii-finch-5332e-and-finch-in-cab-systems-discontinued?hsLang=en#titan-supplied-api-socket-wiring-to-rcm) - [Transmitters](https://help.titanlogix.com/transmitters?hsLang=en#main-content) - [TD100 Transmitter](https://help.titanlogix.com/transmitters?hsLang=en#td100-transmitter) - [TD100 Transmitter: 4-20mA Output](https://help.titanlogix.com/transmitters?hsLang=en#td100-transmitter-4-20ma-output) - [Upgrading TD80 \> TD100](https://help.titanlogix.com/transmitters?hsLang=en#upgrading-td80-td100) - [TD80 (Discontinued)](https://help.titanlogix.com/transmitters?hsLang=en#td80-discontinued) - [Titan Probes](https://help.titanlogix.com/titan-probes?hsLang=en#main-content) - [Overview](https://help.titanlogix.com/titan-probes?hsLang=en#overview) - [Probe: Dual Rod](https://help.titanlogix.com/titan-probes?hsLang=en#probe-dual-rod) - [Probe: Coaxial](https://help.titanlogix.com/titan-probes?hsLang=en#probe-coaxial) - [Titan Install & Titan Portal](https://help.titanlogix.com/titan-install-titan-portal?hsLang=en#main-content) - [Step 1: Register your Company](https://help.titanlogix.com/titan-install-titan-portal?hsLang=en#step-1-register-your-company) - [User Guide](https://help.titanlogix.com/titan-install-titan-portal?hsLang=en#user-guide) - [Getting Started](https://help.titanlogix.com/titan-install-titan-portal?hsLang=en#getting-started) - [Programming your Strapping Chart](https://help.titanlogix.com/titan-install-titan-portal?hsLang=en#programming-your-strapping-chart) - [Maintenance and Troubleshooting](https://help.titanlogix.com/titan-install-titan-portal?hsLang=en#maintenance-and-troubleshooting) - [FINCH Display Configuration](https://help.titanlogix.com/titan-install-titan-portal?hsLang=en#finch-display-configuration) - [Release Notes](https://help.titanlogix.com/titan-install-titan-portal?hsLang=en#release-notes) - [Administration](https://help.titanlogix.com/titan-install-titan-portal?hsLang=en#administration) - [SensorLink](https://help.titanlogix.com/sensorlink?hsLang=en#main-content) - [Overview](https://help.titanlogix.com/sensorlink?hsLang=en#overview) - [Programming Your Transmitter](https://help.titanlogix.com/sensorlink?hsLang=en#programming-your-transmitter) - [Configuring your FINCH Display](https://help.titanlogix.com/sensorlink?hsLang=en#configuring-your-finch-display) - [Troubleshooting](https://help.titanlogix.com/sensorlink?hsLang=en#troubleshooting) - [Upgrading Titan Products](https://help.titanlogix.com/upgrading-titan-products?hsLang=en#main-content) - [Upgrade FINCH5332E -\> FINCH II - W or 6W](https://help.titanlogix.com/upgrading-titan-products?hsLang=en#upgrade-finch5332e-finch-ii-w-or-6w) - [Adding Overfill Prevention to Your Tank](https://help.titanlogix.com/upgrading-titan-products?hsLang=en#adding-overfill-prevention-to-your-tank) - [Legacy Products](https://help.titanlogix.com/legacy-products?hsLang=en#main-content) - [Gateway](https://help.titanlogix.com/legacy-products?hsLang=en#gateway) - [SFT 881](https://help.titanlogix.com/legacy-products?hsLang=en#sft-881) - [Flo Pro 9100](https://help.titanlogix.com/legacy-products?hsLang=en#flo-pro-9100) - [TPZ Liquid Level Measurement System](https://help.titanlogix.com/legacy-products?hsLang=en#tpz-liquid-level-measurement-system) - [FGI Products](https://help.titanlogix.com/legacy-products?hsLang=en#fgi-products) - [MIC 10](https://help.titanlogix.com/legacy-products?hsLang=en#mic-10) - [Service Bulletins](https://help.titanlogix.com/service-bulletins?hsLang=en) [![Chill listening crop-3](https://help.titanlogix.com/hs-fs/hubfs/TitanLogo_Black.png?width=127&height=24&name=TitanLogo_Black.png "Chill listening crop-3")](https://www.titanlogix.com/support/) The Leader in Mobile Liquid Measurement Solutions Copyright © 2026, Titan Logix Corp.